Privacy Policy

1. Introduction

B & D Scaffolding Ltd (“we”, “us”, “our”) is a fully insured scaffolding provider based in Hardwick Narrows, King’s Lynn, serving East Anglia, London, Peterborough, Cambridge, Norwich, Great Yarmouth, and surrounding areas. We are committed to protecting your personal data in accordance with UK GDPR when you visit our website, contact us, or use our services.

2. Data Controller & Contact Details

B & D Scaffolding Ltd
Hardwick Narrows, King’s Lynn, Norfolk PE30 3AE
 01553 769326 ·  leetoll@bdscaffolding.co.uk
Certified by CITB and CISRS, specialising in domestic, commercial, industrial, and emergency scaffolding.

3. Personal Data We Collect

• Enquiry/booking forms: name, email, phone, project details, site address, and optional photos

• Communications: information shared via phone, email, or forms

• Website analytics: anonymised IP, device/browser type, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies are used

4. How We Use Your Data

We use your data to:

• Provide quotes, design, install, dismantle, and inspect scaffolding (domestic, commercial, industrial, emergency)

• Send confirmations, reminders, invoices, and follow-up communication

• Ensure compliance with health & safety and insurance requirements

• Enhance our website and services using anonymised analytics

• Retain records for legal, warranty, insurance, and VAT obligations

5. Legal Basis for Processing

• Contractual necessity: fulfilment of requested services

• Legitimate interests: safe operation and optimisation of the business and website

• Consent: for optional follow-up or marketing communications

• Legal obligation: retention of records for compliance and audit

6. Data Sharing

Your data is never sold or rented. We only share it with:

• Service providers (hosting, email, analytics platforms) on GDPR-compliant terms

• Regulators, insurers, or emergency services, only if legally required

7. Cookies & Tracking

• Essential cookies: support contact forms and site functionality

• Performance cookies: anonymised analytics only (e.g., Google Analytics)
  No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

• Service/enquiry records: stored for up to 7 years

• Analytics logs: anonymised session data deleted after 24 months; aggregated analytics retained for insights

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, erase, restrict, or transfer your personal data

• Withdraw consent or object to processing

• Lodge a complaint with the ICO
  To exercise these rights, contact us using the details above

10. Security

We protect your data via SSL encryption, secure UK hosting, access controls, log monitoring, firewalls, and staff training. Although no system is completely secure, we adhere to industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur

12. Updates

This policy may be revised periodically; the Effective Date above reflects the current version. Continued use of our website implies acceptance of changes.